Terms of Service

You must be at least 18 years old and legally able to enter into a binding contract to use ProxyPals. You agree to provide accurate information when creating an account and to keep it updated.

You are responsible for all activity that occurs under your account. Keep your password secure and notify us immediately of any unauthorized access.

One person may not maintain more than one account without our written permission. Accounts are personal and cannot be transferred.

ProxyPals is a venue that connects buyers with independent local "Pals" who attend estate sales on their behalf, and with estate sale companies that publish public sales.

We are not a party to transactions between buyers and Pals, are not the seller of items, and do not appraise, authenticate, inspect, or take custody of items prior to a Pal purchasing them.

Pals are independent contractors. They are not our employees, agents, or representatives.

When you create a proxy request, you authorize a Pal to purchase items up to your stated budget on your behalf. You agree to:

• Authorize a payment hold covering the full estimated cost before the Pal attends the sale.
• Respond to item approval requests in a timely manner during the sale window.
• Pay the Pal's service fee and the actual price paid for any items purchased, plus shipping where applicable.
• Pick up items at agreed meetups on time, or accept reasonable rescheduling.
• Inspect items within 48 hours of delivery and open any dispute within that window.

As a Pal, you agree to:

• Represent items honestly, with clear, well-lit photos and accurate condition notes.
• Only purchase items the buyer has authorized.
• Respect the rules of the estate sale company and the household hosting the sale.
• Pack and ship items securely within agreed timelines, with tracking.
• Carry items to meetups on time and treat buyers with courtesy.
• Maintain a valid payout account and comply with applicable tax reporting (e.g., 1099-K thresholds).

If you list sales as an Estate Sale Company, you represent that you have the legal authority to sell the goods at the sale (consignment agreement, executor authority, or ownership). You agree to:

• Publish accurate sale times, addresses, preview rules, and house rules.
• Honor Pal arrival queue rules and not refuse a Pal solely for working on behalf of a remote buyer.
• Honor the price marked on items at the time the Pal pays at checkout.
• Not solicit ProxyPals buyers to transact off-platform on items the buyer discovered through us for 90 days.
• Keep your embed widget and feed credentials confidential; report unauthorized use immediately.
• Comply with data-protection law for any buyer or Pal data shared with you under our integration.

ProxyPals's marketplace fee on transactions originating from a company-embedded widget is shared with the company per the active integration plan. Either party may terminate the integration with 30 days' notice.

Buyers pay (a) the actual purchase price of items, (b) the Pal's posted service fee or tier price, (c) any shipping and handling, and (d) applicable taxes. ProxyPals takes a marketplace fee disclosed at checkout.

Buyer payments are secured by a Stripe-authorized hold with delayed capture — funds are reserved on the buyer's card rather than moved into a separate escrow account, and only the amount actually spent plus approved fees is captured. Amounts remain reserved until the 48-hour dispute window closes. Pal payouts are released to the Pal's connected payout account on a rolling basis after the inspection window.

All payments are processed by our payment partner. See our Refund Policy for refund and reversal terms.

You may not buy, sell, list, or transport through ProxyPals anything that is illegal, unsafe, or restricted, including firearms, ammunition, controlled substances, ivory, hazardous materials, live animals, stolen goods, counterfeits, or items that infringe intellectual property rights. See our Acceptable Use Policy for the full list.

You may not harass, threaten, defraud, dox, or discriminate against other users; circumvent ProxyPals fees by taking transactions off-platform; or use the Service to launder funds.

You retain ownership of the content you submit (photos, descriptions, messages). You grant ProxyPals a worldwide, non-exclusive, royalty-free license to host, display, and use that content to operate, market, and improve the Service.

Do not upload content you do not own or have permission to use, and do not include other people's personal information without consent.

If an item arrives damaged, materially not as described, or wrong, open a dispute within 48 hours of delivery. We review evidence from both sides and may issue a full or partial refund, deny the dispute, or escalate to our payment partner.

Initiating a chargeback with your bank instead of using ProxyPals's dispute process may result in account suspension.

We may suspend or terminate access to the Service at any time, with or without notice, for any reason — including violations of these Terms, our Acceptable Use Policy, or applicable law.

You may close your account at any time from your settings. Open transactions, payouts, and dispute windows must be resolved before closure.

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND. PROXYPALS DOES NOT WARRANT THE CONDITION, AUTHENTICITY, OR PROVENANCE OF ANY ITEM, OR THE CONDUCT OF ANY USER. TO THE FULLEST EXTENT PERMITTED BY LAW, WE DISCLAIM ALL IMPLIED WARRANTIES.

TO THE EXTENT PERMITTED BY LAW, PROXYPALS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, OR CONSEQUENTIAL DAMAGES. OUR AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF THESE TERMS IS LIMITED TO THE GREATER OF (A) THE FEES PAID TO PROXYPALS BY YOU IN THE TWELVE MONTHS PRECEDING THE CLAIM AND (B) ONE HUNDRED U.S. DOLLARS (US$100).

You agree to indemnify and hold ProxyPals harmless from any claim, loss, or expense arising out of your use of the Service, your violation of these Terms, or your infringement of any third-party right.

These Terms are governed by the laws of the Commonwealth of Pennsylvania, USA, without regard to conflict-of-laws principles. Disputes will be resolved through binding individual arbitration in Philadelphia, PA under the rules of the American Arbitration Association. You waive any right to a jury trial or class proceeding.

We may update these Terms. We will notify you of material changes via email or in-product notice. Your continued use of the Service after the effective date constitutes acceptance.

Questions about these Terms? Email legal@proxypals.com.