How it works
How ProxyPals works
A serious, escrow-protected workflow built for high-value collectibles, jewelry, and estate inventory — with photo proof at every step and a 48-hour inspection window before any Pal gets paid.
Browse the nationwide estate-sale calendar or post a wanted item and let Pals find it.
Pick a verified, specialty-matched local Pal. Concierge will match one for you if none nearby.
Real-time photos, AI estimates, and chat as the Pal walks the sale. You approve before money is captured.
Insured shipping with tracking, 48-hour inspection window, then the Pal gets paid.
The full job lifecycle
Every job moves through these 12 events. Funds release only after delivery and the inspection window closes without a dispute.
You describe what you want, your max budget, and any condition rules. Add reference photos.
We authorize budget + Pal fee + estimated shipping + service fee + tax on your card. Nothing is captured yet.
A specialty-matched local Pal accepts (or Concierge matches one). You see their profile, rates, and trust score.
Pal checks in at the sale and starts a live session in the app. You get a notification.
Pal sends candidate photos with prices and condition notes. You approve / reject / counter in real time.
Pal pays the estate-sale company directly using their ProxyPals issuing card, uploads the itemized receipt.
Authorization is captured down to the actual receipt total — unused budget is voided automatically.
Pal photographs items being packed, generates a shipping label (or arranges local meetup), and ships insured.
Tracking flows back into your dashboard. We monitor stalls and damaged-in-transit signals automatically.
Carrier marks delivered (or you confirm at handoff). The 48-hour inspection window starts.
Check items, raise a dispute in the Resolution Center if anything's wrong. Otherwise, do nothing.
After 48 hours with no dispute, the Pal's payout (item refunded portion if any, plus fees) is released to their Stripe account.
What each side does
- Post brief & set budget
- Approve items live
- Inspect within 48h
- Rate the Pal
- Attend the sale on time
- Stream live photos
- Pay & upload receipt
- Pack and ship insured
- Hold funds in escrow
- Run trust & dispute systems
- Provide issuing cards & insurance
- Mediate the Resolution Center
- Item is gone when the Pal arrives: we void the item portion and offer a concierge re-match.
- Estate company refuses proxy purchases: Pal fee is waived; budget authorization is voided.
- Pal no-show: 30-minute grace, then full authorization voided + service credit for re-match.
- Item arrives not as described: open a case in the Resolution Center within 48h for refund.
- Lost/damaged in transit: we file the carrier claim and make you whole regardless of outcome.